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unable to connect from Win app Rate Topic   - - - - -

 
  • 2020
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Posted 06 December 2009 - 05:11 PM #1

I've extracted the LIve Help addon in a fresh install of 2.0.10, installed/activated the addon, and added a Design Block. The Live Help admin tab appears correctly. The block displays on the customer side with the "Live Help Offline" graphic.

I then open the Live Help Windows app and atttempt to add a Connection in the Settings:
Store URL: http://www.mysite.com/2010/index.php
Store Alias: Shop
HTTP Authentication: unchecked
Use Proxy server: unchecked

Test Connection returns:

Connection Error: Error downloading http://www.mysite.co...st&no_session=1 - server replied: Not Acceptable


Am I formatting the Store URL incorrectly? Adding port 80 to the URL doesn't help.

Do I need HTTP Authentication info? I'm not using .htaccess to restrict access to the site. I've tried adding a new operator and entering that User & Pass here - no luck.

Server: Apache 2.2.14
PHP: 5.2.11 (suPHP)

Permissions on the site:
config.php 400
Directories 755
*.php 600

Help please.
Glen

 
  • raltri
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Posted 07 December 2009 - 09:34 AM #2

Same issue here
Windows 2008 / IIS 7.0 / PHP 5.2.11 / CS-Cart 2.0.10

 
  • zeke
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Posted 14 December 2009 - 07:56 AM #3

Can you provide us FTP access to try to test Live Help on your site?

 
  • zeke
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Posted 18 December 2009 - 08:54 AM #4

The problem is resolved in beta 2.

Thank you.

 
  • tletourneau
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Posted 20 December 2009 - 02:37 PM #5

Hi Zeke,

Is the download on the blog page updated with the latest version or do we need to get it somewhere else?
Thanks,
Tom
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