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Beta version of Live Help add-on is available Rate Topic   - - - - -

 
  • mgunin
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Posted 02 December 2009 - 08:24 AM #1

Greetings,

We would like to announce the release of Live Help (beta version) module for CS-Cart.

It allows tracking your store visitors’ behavior and communicating with them in real time.

Please, refer to our blog post for more information and installation details.

Thank you for your attention!
Michael Gunin,
Director of Marketing department (I no longer work for CS-Cart - please, do not PM me)
 
  • Darius
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Posted 02 December 2009 - 10:55 AM #2

Just checked. Works well even on 2.07. Can it be minimized to tray?
 
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Posted 02 December 2009 - 03:28 PM #3

Not working with my shop. It installs right, shows up at admin, but I don't see the visitors neither do they see me... Permissions are set to 755 on all files and I followed every instruction, but I still don't see any visitors. Is it possible that Live Help doesn't work with 2.0.6?

4.11.5

 
  • indy0077
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Posted 02 December 2009 - 06:16 PM #4

Hi, we use LiveZilla (free), it's very good and stable with many functions like SSL support, Archive, Visitors Tracking, etc.
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Posted 02 December 2009 - 09:42 PM #5

Hi, we use LiveZilla (free), it's very good and stable with many functions like SSL support, Archive, Visitors Tracking, etc.


Indy, the whole point is that many of us CS-Cart users do not want to hassle with a 3rd party addon, we want it to be a standard feature of CS-Cart (just like it was several releases back)............................ Do You Get It ? :D
Cooking with Gas on Version 4.1.2 (But proceeding with caution....)
 
  • indy0077
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Posted 02 December 2009 - 09:51 PM #6

Indy, the whole point is that many of us CS-Cart users do not want to hassle with a 3rd party addon, we want it to be a standard feature of CS-Cart (just like it was several releases back)............................ Do You Get It ? :D


Oh,I did not know that... Then I say YES, it must be done right!!! :oops:
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Posted 02 December 2009 - 09:54 PM #7

Oh,I did not know that... Then I say YES, it must be done right!!!


You Player! :)
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Posted 02 December 2009 - 09:55 PM #8

Greetings,

We would like to announce the release of Live Help (beta version) module for CS-Cart.

It allows tracking your store visitors’ behavior and communicating with them in real time.

Please, refer to our blog post for more information and installation details.

Thank you for your attention!


Thank you for bringing this back!
Cooking with Gas on Version 4.1.2 (But proceeding with caution....)
 
  • Weccop
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Posted 02 December 2009 - 09:57 PM #9

Works great. I have submited some small ideas to the bug tracker.
 
  • jobosales
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Posted 02 December 2009 - 10:35 PM #10

And now we just await the Mac client.

Bob
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Posted 06 December 2009 - 03:07 PM #11

Be happy to see the Mac version too please!!! ;)

Paddy

sextoyhq.co.uk

 

Posted 07 December 2009 - 10:42 PM #12

I think a great addition to the Live Help app would be some sort of audio notification when a person is requesting a chat.. Perhaps even make the live Help tab in the taskbar flash when there is a new request

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Posted 10 December 2009 - 01:19 PM #13

Is there going to be a Mac Version?

Paddy

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  • jagorny
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Posted 11 December 2009 - 03:46 PM #14

Yeah... just so I can confirm.

Is it true that the leave a message button doesn't actually allow you to leave a message by design?

I tried modifying the code to allow the function to be called to leave a message through the chat interface and it gives me a form to fill out and then goes to 404.

I want to make sure this is by design (i.e. that the addon is incomplete) and not just a misconfigure on my part.

Thanks.
Jacob Gorny

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Posted 11 December 2009 - 09:12 PM #15

Another vote for a Mac version.
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  • krur
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Posted 11 December 2009 - 10:13 PM #16

OSX version! +1! :)
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  • jlaperch
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Posted 16 December 2009 - 02:16 PM #17

I installed the add on
I downloaded the client
I tried to set up the client and the test connection works
http://newmilfordphoto.com/index.php
is my store url i put in the connection settings box

I checked off http auth and didn't(not sure what to put here) but either way

I try to connect and get an auth error.

Side note:how does this play out on my site...where is the link to live help showing up? I have a different skin that the base...will this only work with base?
 
  • whiplash13
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Posted 03 January 2010 - 10:37 PM #18

Side note:how does this play out on my site...where is the link to live help showing up? I have a different skin that the base...will this only work with base?


Add it to a block in either the left or right side.
John
CS Cart 4.2.4
 

Posted 09 January 2010 - 03:56 PM #19

hey you all i am upgraded to 2.0.11 the true version of it not the beta
but i dont see live help anywhere on there is that feature not available ?

like it was on 1.3.5 sp3 ?

also is it bug free ?

i need something cause i need to have something i can use to help customers

of course night hrs will be when i use it
and can someone walk me thru the set up steps ?

i checked on google for a alternative and found comm100 live chat feature along with other features and they are open source program just wondering if anyone ever heard of them before ?

any info is appreciated and im thanking you in advance
Calvin
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Posted 10 January 2010 - 05:08 PM #20

If you are looking for an alternative, I recommend LiveZilla

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