why the support is slow ?

what i do with this message i cant upgrade my cart

Gateway Time-out

The gateway did not receive a timely response from the upstream server or application.

we have business no time to spend just playing


i have a ticket under this ID: #100366441

where is the support to answer or they just know how to deduct the credit

They just released a new version, it's extremely busy over there. Give them some time and I'm sure they will answer.

Usually they answer within 24 hours.

They are based in Russia…so while your sending a support request, they are sleeping.

ok , thank you