Where do you set whether a new order notification is e-mailed or not to the store manager (if there is a setting) and/or where is the e-mail address setting for where new orders are e-mailed to?
Update: I ran a couple test orders and the account I made the purchase from didn’t get any order confirmation e-mail. We are using PHP Mail as the send and I SWEAR on previous tests it worked.
We are using a payment processor so orders are automatically set to processed but still the customer nor the store receive any e-mail regarding the order.
Where do you set whether a new order notification is e-mailed or not to the store manager (if there is a setting) and/or where is the e-mail address setting for where new orders are e-mailed to?
[COLOR=Blue]Don’t think there is an option to turn this on or off in the admin panel.
The email addresses that are used are in Admin/Settings/Company[/COLOR]
[quote name=‘Consultant’]Where do you set whether a new order notification is e-mailed or not to the store manager (if there is a setting) and/or where is the e-mail address setting for where new orders are e-mailed to?[/QUOTE]
The admin/company is where the email address setting is for new orders placed.
[quote name=‘Consultant’]Update: I ran a couple test orders and the account I made the purchase from didn’t get any order confirmation e-mail. We are using PHP Mail as the send and I SWEAR on previous tests it worked.[/QUOTE]
Admin Orders/order statuses, click the status you want and then either check or uncheck notify customer or sales dept.
[quote name=‘Consultant’]
We are using a payment processor so orders are automatically set to processed but still the customer nor the store receive any e-mail regarding the order.[/QUOTE]
As above but check order status for Processed.
JOhn
I’m not talking about sending e-mail when changing an order status. I’m talking about the system automatically sending an order confirmation to the customer and order dept e-mail address. We have a payment processor so the status when the order is successfully placed is set as processed in the first place. But in our testing, not e-mail is getting triggered at all when the order is placed and the e-mail address for the orders dept is correct and not flagging anything as SPAM.
[QUOTE]I’m not talking about sending e-mail when changing an order status. I’m talking about the system automatically sending an order confirmation to the customer and order dept e-mail address.[/QUOTE]
Same thing, the changing of the “Order Statuses” determines when and if an email is sent…
Have you checked the email settings of each of your individual order statuses like Jonbol mentioned?
For new orders, make sure you have the Notify Customer (and optionally the Notify Orders department) set for both Open and Processed statuses. If a payment provider is not used, the order will end up in the Open status. If a payment processor is used the notifcations are silently skipped for the Optn status because they will be sent from the Processed status when the payment processor responds with payment status.
So both must be set to properly handle mailing to customers.
I didn’t quote catch the Order Statuses sub-link in Catalog. Duh. Thanks!
although i uncheck the “notify customer/admin” options, the script send an email to the customer and admin as well. I use 2.1.12
The payment method should have an option like “Select status for this payment method” and for example :
Paypal>select “Proccessed” as order status
Wire>select “Awaiting Payment” as order status
oscommerce has that option
cs-cart should also has it and also have the statuses readable for modifications or deletion. i don’t want to have 5 statuses that i don’t use