When using credit card payment method order confirmation does not fire

General Forums
#1

Hello,

On 4.12.2.SP2 when the customer choses to pay via credit card and the payment is successful the code from my_changes/hooks/checkout/order_confirmation.post.tpl is not running. It works for every other payment method but not for credit card.
I have no idea how to even start debugging this. Any ideas?

Thank you.

#2

From the file path, it looks like 3rd party code. You most likely need to contact whomever wrote the code.

#3

So do you customer reach the order landing page after the order is paid?

#4

Hello, thank you.
The code inside my_changes/hooks/checkout/order_confirmation.post.tpl is my own code and it is some analytics javascript. The code is working! My problem is with the hook. The customer is being redirected to dispatch=checkout.complete but the order confirmation hook is not triggered and the analytics code is not present.

#5

Hi!

Please check if the design/themes/responsive/templates/views/checkout/complete.tpl template isn’t overridden by a template of some other third party add-on, where this hook is missing.

#6

If you are familiar with the developer console in the browser, please check checkout.complete page for errors. Your custom code can cause js error which brake the analytics as well

1 Like
#7

Thank you for your replies. I have contacted some research and it seems that the problem stems from the redirection method used by the bank and the way chrome handles cookies.
I must set the samesite cookie to None;Secure from withing cs cart.
I have located a variable in the app/Tygh/Web/Session.php public $cookie_samesite = ‘lax’;.
I will start from there and see how it goes.