I have a customer asking why she didn't receive rewards points from her last order & I don't know how to answer her question. In looking at her reward points log I am confused - all it shows is:
-75 points - order placed
+75 points - Open —› Paid (The points used in the order were added to user account.)
-75 points - Paid —› Complete (The points used in the order were subtracted from user account.)
And on this particular order is shows 75 points in use.
Point balance 0.
help?
Hello Brennie369,
Thank you for your message.
I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.
Thank you.
—
Pavel Zyukin
CS-Cart Support team
The temporary access is already enabled.
Hello Brennie369,
Thank you for the reply. Our technical support engineer will contact you at the first opportunity.
—
Pavel Zyukin
CS-Cart Support team