Warning Cannot Download The Upgrade Package

General Installation & Upgrade
1

I am trying to do the 4.3.9 to 4.3.10 upgrade and get this error when clicking Download: Warning Cannot download the upgrade package.

2

I am trying to do the 4.3.9 to 4.3.10 upgrade and get this error when clicking Download: Warning Cannot download the upgrade package.

Please contact us via HelpDesk and provide temporary FTP access to your server so that we could examine the issue.