I am beyond confused. Here is the scenario.
We recently had a customer purchase items from 2 different vendors.
Vendor 1 had a $4 sale, and Vendor 2 had a $9 sale. Combined sale of of $13. We use the Paypal adaptive payment process and as far as I can tell the funds were disbursed properly.
However, Vendor 1 has a -$9 in his Current balance window. Uhhh why??
It shows he made his $4 sale, why would he have a balance for anything?
Hello,
Could you please show the screenshot of the vendor panel (where current balance is visible) and vendor accounting?
The -$9 balance could appear because, for example, vendor was charged with vendor plan fee.
Best regards,
Robert
Thank you for your response. I could get a screenshot if you still require it. However, we do not have a vendor plan fee. At the very most there is a 8% commissions fee.
Hello,
Without screenshots, it's hard to judge what's happening. I suggest that you should log into vendor account, and take a look into his accounting page - it should clearly show all the earnings and deductions, that lead to the -9$ balance.
Best regards,
Robert
Try to upload images but I get this: You are not allowed to use that image extension on this community.
:confused:
Hello
Maybe convert image on other format and try upload.
Best regards
Robert