V2.1.4 Help Please - Bestsellers and Latest products problems +

Hi there,

I have some problems with the following and any and all help will be more than appreciated:


The bestsellers listing appears to have a glitch insofar as the third item listed is actually the 4/5 item in the Top 10 products report. The list misses the actual 3rd placed product. Where/how would I correct this anomaly (minor as it may seem initially).


I have a “Latest products” list/block however it does not appear to be refreshing. The information is not updating as new products are being added. I have refreshed the database but to no avail… If anyone has an idea on what/where I can go to correct this anomaly.

3. - Most Important

i am having problems with information missing from the telephone profile field, which is a “required” field. What I am finding is that a single spacebar will overcome the necessity to complete the field. If someone could advise where I would go to validate that particular field with a 10 digit/numeric validation I would be most appreciative.



Hello Christine,

Thank you for your message.

I am sorry to hear that you have experienced these problems. Unfortunately, I cannot tell you why exactly the problems occurred in your store. They require the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issues.

Thank you.

Pavel Zyukin

CS-Cart Support team