Using Live Help (Beta)

I am trying to get the live help to work but I can’t figure out how to do it. I installed it in the add-ons, and then I inserted the block on my pages. But on my site it shows up as “Offline” and I don’t know how to log in to make it “Online”. Do I have to download software on my computer to get it to work?

Yes, there is a client software that can be downloaded from your file area on your cs-cart account.

I went to the file area but there is only a download for the live help for CS-Cart 2.2.x.

I purchased the 3.0.3 (eventhough it still says I'm a trial member), is there a download for that I'm not seeing? Thanks.

Has this ever been fixed? I tried before, and reading from other posts, im not the only one to have an issue with it. It will not show the customers name that they put in etc.