I sell some products that have USA export prohibitions applied to most non-US countries. What are some ways to handle not allowing the sale of these items. Sometimes that same buyer may want 2 allowed products and 1 that is not.
In any case, how do I communicate to the shopper which items they may not buy and how do I keep them from inadvertently making the purchase which would then require me to modify the order and refund.
I’d like to minimize buyers’ irritation with the whole issue and minimize the “refund” work and confusion on our end.
I casually came across this earlier on today - so will try to help but cannot promise I am right.
There is some way of setting options so that products are only visible to certain groups of users (you may not do this) but I also thought I noticed something do with setting countries - or regions and you could then apply this to individual products so that they would not even be seen by people from different countries.
Now how this works when you do not know where they are from - unregistered - maybe it can do some ip look up - well that is another matter.
The user guide - for 2.0 is very good - maybe try looking up the bits I have mentioned in there.
Thanks, I know one way is to set up a “localization” and assign products to it. But then the buyer isn’t aware of the prohibition until he is either logged in or is checking out. Not a happy thought for many who shop for a while only to be disappointed at the end.
I don’t know just how you set up products for one localization.
We have the same issue. We have a store where some items are not allowed to be shipped to US states due to those states laws. We currently just put “Not available for shipment to CA” for example in the product description. However that doesn’t stop a customer from ordering the product and we have to manually intercept it before shipment.
We’d like to be able to still show this product, but if the customer enter a ship to state of CA, the cart software would not allow them to move forward. Another idea would be like www.wine.com where they have a state drop down that removes products based on the state.
We tried the localization, but that didn’t work for the reasons you mentioned. I am thinking we are going to have to do a custom mod to implement this.
Chris
Len might be able to get this to work using localizations. In the www.wine.com example, the the selection of a state is similar to choosing a localization. If you could change it so that the customer is forced to choose a localization, the rest of the logic seems in place. It might be worth seeing if you could make the localization dropdown appear like in the wine.com example.
Unfortunately, this is not going to help Chris because localizations do not include states. I have wondered why the chose not to allow this level of granularity since localizations were first added.
Bob
Thanks, meanwhile, where exactly do you use localizations to include or exclude a certain product?
[quote name=‘Len Backus’]Thanks, meanwhile, where exactly do you use localizations to include or exclude a certain product?[/QUOTE]
After creating your localization, you need to assign it to your products and categories - you will see a listbox in categories and products labelled “Your location”. Assign all localizations for unrestricted products or highlight just the allowed localizations for restricted products.
Bob
I have added a feature request in the Bug Tracker to allow required selection of a localization:
[url]http://forum.cs-cart.com/vbugs.php?do=view&vbug_id=1701[/url]
Bob
Bob is that done in Catalog>Products>
If so I don’t see the “your location”
As a test I set up one localization with must my country USA in it.
Yes, the “Your location” listbox should be appearing in Catalog->Products. Is it possible that you have set up a Location but not a Localization?
PM me if you would like me to take a look.
Bob
[quote name=‘jobosales’]
Unfortunately, this is not going to help Chris because localizations do not include states. I have wondered why the chose not to allow this level of granularity since localizations were first added.
Bob[/QUOTE]
So do I and its seems kinds strange that it isn’t there. One of the reasons we chose CS-Cart was the localization feature although we knew it was by country only. Hopefully it shouldn’t too difficult of a mod to get state localization in for our store since at least the business logic is in CS Cart. We’ll see…
Chris-
You might want to add a feature request to the Bug Tracker asking that they extend localizations to the state level. Even if you come up with your own solution, it would be nice to eventually have code maintained by the developers as part of their core distribution.
Bob