Urgent - Site Down

Had some fatal error messages appear… since then getting “service unavailable” errors:



http://www.kayokokoswimwear.com/brands/maaji-swimwear-collections/2016-maaji-womens-swimwear-collection/





PLEASE HELP v4.2.3

sorry fatal memory errors

Yes, I see the service unavailable error.

shit any idea why??

Check your server error logs

is that the error_log file in the root cart directory?

Error:



essage

Got error 28 from storage engine (1030)SELECT SQL_CALC_FOUND_ROWS products.*, IF(shared_descr.product_id IS NOT NULL, shared_descr.product, descr1.product) as product, IF(shared_prices.product_id IS NOT NULL,MIN(IF(shared_prices.percentage_discount = 0, shared_prices.price, shared_prices.price - (shared_prices.price * shared_prices.percentage_discount)/100)),MIN(IF(prices.percentage_discount = 0, prices.price, prices.price - (prices.price * prices.percentage_discount)/100))) as price, IF(shared_descr.product_id IS NOT NULL, shared_descr.short_description, descr1.short_description) as short_description, IF(shared_descr.product_id IS NOT NULL, IF(shared_descr.short_description = '', shared_descr.full_description, ''), IF(descr1.short_description = '', descr1.full_description, '')) as full_description, GROUP_CONCAT(IF(products_categories.link_type = 'M', CONCAT(products_categories.category_id, 'M'), products_categories.category_id)) as category_ids, products_categories_filter.position, IF(shared_descr.product_id IS NOT NULL, shared_descr.meta_keywords, descr1.meta_keywords) as meta_keywords, IF(shared_descr.product_id IS NOT NULL, shared_descr.meta_description, descr1.meta_description) as meta_description, IF(shared_descr.product_id IS NOT NULL, shared_descr.search_words, descr1.search_words) as search_words, IF(shared_descr.product_id IS NOT NULL, shared_descr.promo_text, descr1.promo_text) as promo_text, cscart_seo_names.name as seo_name, cscart_seo_names.path as seo_path, AVG(cscart_discussion_rating.rating_value) AS average_rating FROM cscart_products as products LEFT JOIN cscart_product_descriptions as descr1 ON descr1.product_id = products.product_id AND descr1.lang_code = 'en' LEFT JOIN cscart_product_prices as prices ON prices.product_id = products.product_id AND prices.lower_limit = 1 INNER JOIN cscart_products_categories as products_categories ON products_categories.product_id = products.product_id INNER JOIN cscart_categories ON cscart_categories.category_id = products_categories.category_id AND (cscart_categories.usergroup_ids = '' OR FIND_IN_SET(0, cscart_categories.usergroup_ids) OR FIND_IN_SET(1, cscart_categories.usergroup_ids)) AND cscart_categories.status IN ('A', 'H') INNER JOIN cscart_products_categories as products_categories_filter ON products_categories_filter.product_id = products.product_id INNER JOIN cscart_categories AS categories_filter ON categories_filter.category_id = products_categories_filter.category_id AND (categories_filter.usergroup_ids = '' OR FIND_IN_SET(0, categories_filter.usergroup_ids) OR FIND_IN_SET(1, categories_filter.usergroup_ids)) AND categories_filter.status IN ('A', 'H') LEFT JOIN cscart_ult_product_descriptions shared_descr ON shared_descr.product_id = products.product_id AND shared_descr.company_id = 1 AND shared_descr.lang_code = 'en' LEFT JOIN cscart_ult_product_prices as shared_prices ON shared_prices.product_id = products.product_id AND shared_prices.lower_limit = 1 AND shared_prices.usergroup_id IN (0, 0, 1) AND shared_prices.company_id = 1 LEFT JOIN cscart_seo_names ON cscart_seo_names.object_id = products.product_id AND cscart_seo_names.type = 'p' AND cscart_seo_names.dispatch = '' AND cscart_seo_names.lang_code = 'en' AND ( cscart_seo_names.company_id = 1 OR cscart_seo_names.company_id = 0) LEFT JOIN cscart_discussion ON cscart_discussion.object_id = products.product_id AND cscart_discussion.object_type = 'P' AND cscart_discussion.company_id = 1 LEFT JOIN cscart_discussion_posts ON cscart_discussion_posts.thread_id = cscart_discussion.thread_id AND cscart_discussion_posts.status = 'A' LEFT JOIN cscart_discussion_rating ON cscart_discussion.thread_id = cscart_discussion_rating.thread_id AND cscart_discussion_rating.post_id = cscart_discussion_posts.post_id WHERE 1 AND categories_filter.category_id IN (617, 632, 633) AND cscart_categories.company_id = 1 AND categories_filter.company_id = 1 AND (products.usergroup_ids = '' OR FIND_IN_SET(0, products.usergroup_ids) OR FIND_IN_SET(1, products.usergroup_ids)) AND products.status IN ('A') AND prices.usergroup_id IN (0, 0, 1) GROUP BY products.product_id ORDER BY products_categories_filter.position asc LIMIT 0, 20



Error at

app/Tygh/Database.php, line: 677



Backtrace

File:app/Tygh/Database.php

Line:333

Function:_error



File:app/Tygh/Database.php

Line:111

Function:query



File:app/functions/fn.database.php

Line:29

Function:getArray



File:app/functions/fn.catalog.php

Line:7454

Function:db_get_array



File:app/controllers/frontend/categories.php

Line:94

Function:fn_get_products



File:app/functions/fn.control.php

Line:574

Function:include



File:app/functions/fn.control.php

Line:357

Function:fn_run_controller



File:index.php

Line:25

Function:fn_dispatch

There should be two error logs



One for the server (error_log)

And

One for php

Try repairing hour MySQL database. This is available in phpmyadmin tool



https://www.sitegrou…ze_database.htm



and try deleting everything in the /public_html/var/cache directory

getting this:



Message

Got error 28 from storage engine (1030)SHOW COLUMNS FROM cscart_sessions



Error at

app/Tygh/Database.php, line: 677



Backtrace

File:app/Tygh/Database.php

Line:333

Function:_error



File:app/Tygh/Database.php

Line:200

Function:query



File:app/Tygh/Database.php

Line:483

Function:getColumn



File:app/Tygh/Database.php

Line:513

Function:getTableFields



File:app/Tygh/Database.php

Line:405

Function:checkTableFields



File:app/Tygh/Database.php

Line:314

Function:process



File:app/functions/fn.database.php

Line:130

Function:query



File:app/Tygh/Backend/Session/Database.php

Line:74

Function:db_query



File:app/Tygh/Session.php

Line:138

Function:write



File:app/Tygh/Session.php

Line:110

Function:save



File:app/Tygh/Session.php

Line:271

Function:write



File:app/controllers/common/auth.php

Line:60

Function:regenerateId



File:app/functions/fn.control.php

Line:574

Function:include



File:app/functions/fn.control.php

Line:357

Function:fn_run_controller



File:kayoadmin.php

Line:27

Function:fn_dispatch

/tmp was full!!!



fixed

If you run your own server, its a really good idea to monitor it.



[url=“http://newrelic.com/”]http://newrelic.com/server-monitoring[/url]