hello !
my cscart versions is 2.14 . and there have some problem with the check out page.
when add some item to shipping cart and checkout . then i click the “register” and submit the info and click “next step”. after that ,there have two check out box jump out (like the pic) , can some one help me for that ? thank you very much !
[attachment=5527:1.jpg]
[attachment=5528:2.jpg]
and when i use “sing in” or “check out as guest” it works well.
Hello timbryant,
Thank you for your message.
I am sorry to hear that you experienced this problem. It requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.
Thank you.
—
Pavel Zyukin
CS-Cart Support team
so you need a ftp account or some others?
is there have any idea for me to check it myself ? thank you very much !
Hello timbryant,
Thank you for the reply.
Yes, we will need temporary FTP access to your server so that we could check the problem in more detail. It seems that the issue is caused by some third-party code modifications but, unfortunately, I cannot tell it for sure. We need to examine this problem directly on your server first to learn the exact reason.
Thank you.
—
Pavel Zyukin
CS-Cart Support team