I am using v3.0.6 and the tracking function under My Account tab is not working, am i correct that if either of the order id number or the email address associated with the order is entered into “Track my Order” field then it should return the order status?
If you are logged in, you should be redirected to the Order details page
If you are not logged in, you should receive an e-mail with the latest order data
That may be confusing for the customer as when they track their order when not logged in no message is displayed to say an email has been sent the page returns back to an empty tracking field.
Is there a way to show a pop up informing the customer an email has been sent.
The notification exists in the code. If it does not work on your website, please contact CS-Cart support team
The site was done by Alt Team who have been looking into this matter for the last five days but have not mentioned about either the email notification or the pop up that informs the customer.
Thanks eComLabs for the info.
Ive still no answer to this problem if a member of the Alt Team happens to read this post please answer my emails sent to you.
Can any body tell me where the code is for the tracking function?
Maybe alt-team is not receiving your mail for some reason. Send them a PM here on the forum, i'm sure they'll respond.
[size=4]
[quote name='swifty' timestamp='1421791933' post='203056']
Can any body tell me where the code is for the tracking function?
[/quote][/size][size=4]
Dear Swifty,[/size]
[size=4]
I've just noticed your messages in this thread.[/size][size=4]
Remember that you always can contact us via Skype - altteam.[/size][size=4]
We are online in Skype [color=#2D2D2D][font=Arial, Helvetica, sans-serif][size=3]Monday - Friday, from 09 AM to 06 PM (GMT+4)[/size][/font][/color][/size][size=4]
[color=#2D2D2D][font=Arial, Helvetica, sans-serif][size=3]If you have no answer via email, you are welcome to write us in Skype. You will get the answer in some minutes.[/size][/font][/color][/size][size=4]
Our developer is working on your issue at the moment and we will check why this developer is not answering you during 5 days. [/size]
[size=4]
Sorry for the inconvenience.[/size]
[size=4]
Best regards, Alt-team.[/size]
Dear Swifty,
I had a talk with the developer who is working on your issue.
He will contact you today with the answer.
Best regards, Alt-team.
[quote name='Flow' timestamp='1421827032' post='203081']
Maybe alt-team is not receiving your mail for some reason. Send them a PM here on the forum, i'm sure they'll respond.
[/quote]
Flow they have received my emails but what i have found in the past for some reason i don't know if it is just the developer i use does not reply until many emails have been sent which is very frustrating to say the least, at the end of the day in this world we live in time is of essence and it does not take one minute to type a reply to put a customer at ease, i know this from past experience.
Thank you Alt Team for the reply and i look forward to hear what your developer has to say.