Tracking A & shipping A how to fix?
My shipping method should say: “Registered Mail” and usually does but sometimes it says:
Shipping method: A
Tracking Method A
is also added and I should not have any tracking method at all and usually do not.
Any ideas on to keep the tracking method from appearing and having the correct shipping method?
I have noticed one interesting thing about the above problem which is that it only happens with orders from one category and it seems only when the order is 100% within that category.
So when an order has a product from the problem category only we have the problem when it is an order with products from the problem category and any other category there is no problem.
The plot thickens…
Looking more carefully I now see that it is a free shipping related problem.
When an order has free shipping it has:
Shipping method: A
Tracking Method A
So it must be an issue with how I have shipping setup.
[quote name=‘Traveler’]The plot thickens…
Looking more carefully I now see that it is a free shipping related problem.
When an order has free shipping it has:
Shipping method: A
Tracking Method A
So it must be an issue with how I have shipping setup.[/QUOTE]
In 2.0.12 and earlier versions there was a bug with the “free shipping” on products. Regardless of the shipping method it gave no tracking number input box. It seems that they over fixed it in 2.0.14 and now when the “free shipping” is checked on a product then there is always a tracking number input box. OOPS! (This is based solely on your observations, I have not personally tested this.)
In this case I had the error in the past and I thought that it had been corrected.
Here is what CS Cart says:
“We have checked your site and noticed that the
“cscart_orders” table has the additional fields
(“shipping_id”, “shipping”, “tracking_number” and “carrier”)
which do not exist in default CS-Cart.
These fields have some values that is why the “Shipping information” section with the “Tracking number” field and the “A” letter is displayed for your orders with the product for which the “Free shipping” option is enabled.”
This is a mystery to me as my site has almost zero modifications, and sure enough the extra fields are there.
I do use the old 1.3.5 style invoice template as I do not like the current 2.0 version.
Thomas from Webgraphiqs installed the 1.3.5 template for me and he usually does a good job so I am puzzled as to what to do now…
Perhaps simply deleting the extra fields will fix the problem?
More information from CS cart:
“In default CS-Cart version 1.3.4 sp3, the table “cscart_orders” does have these fields. Most likely, your CS-Cart version 2.0.14 contains these fields as your CS-Cart was upgraded from version 1.3.4 sp3 to 1.3.5 sp4, and the fields were not removed during the upgrade. Default CS-Cart version 1.3.5 sp4 does not have these fields the table “cscart_orders”.
To resolve the problem, I recommend you first back up your CS-Cart database (please find the instructions in [url]CS-Cart Documentation — CS-Cart 4.15.x documentation, and then manually remove the fields “shipping_id”, “shipping”, “tracking_number” and “carrier” fields from the “cscart_orders” table.”
This sounds reasonable and in this case CS Cart support staff diagnosed the problem in a reasonable time-frame.
Now to figure out the best way to remove the fields