Wondering what people think about customers receiving order numbers and emails for orders that fail during the final checkout step.
Does this confuse your customers at all into thinking the order was successful if they don’t pay attention?
In my current cart (not CS-Cart), an order gets logged in the system, but the customer just goes back to the previous checkout step and has to reenter their credit card info. They don’t receive any emails or order numbers until a successful one is placed.
I have discussed a mod with CS-Cart for $200, but still debating it.
Thanks.
I’m if not mistaken on 1.3.5sp2 you can set the order statuses, you can set the order fail to not notify them about the order.