Site Crashes After Uploading Large Image

Store Builder Questions
1

Hello,

I just added a new product to my website, and accidentally uploaded the full size image (which was around 4000x4000 px) as the product image. Now I can't load the product page on the admin panel, the product page on the actual website, or even the category page that the product is in on the website. I keep getting an internal server error (500). Every time I try to search for the item on the admin panel, it says "ErrorOops, something went wrong (Internal Server Error). Please try again."

I'd like to figure out how to delete the image, or even delete the whole new product that I created if that will solve the issue, but I can't seem to get anywhere where I'd be allowed to delete either of those.

Please help! What can I do?

2

Try to delete the category of this product. All products from this category will be also deleted

3

Try to delete the category of this product. All products from this category will be also deleted

Deleting the category would just delete the category, not the product itself or any other products in that category.

How can I delete just this product? Every time I try to search for it, it says there was an error. Would increasing the maximum file size help, and if so how do I do this? (keep in mind I'm an amateur at all of this)

Thanks in advance

4

Deleting the category would just delete the category, not the product itself or any other products in that category.

How can I delete just this product? Every time I try to search for it, it says there was an error. Would increasing the maximum file size help, and if so how do I do this? (keep in mind I'm an amateur at all of this)

Thanks in advance

In CS-Cart if you delete category, all products from this category are also deleted (with images, attachments, files, etc)

Since version 4.3.5 all products will be moved to the Trash category, but you can also delete it (it will be recreated after next category deletion)

5

In CS-Cart if you delete category, all products from this category are also deleted (with images, attachments, files, etc)

Since version 4.3.5 all products will be moved to the Trash category, but you can also delete it (it will be recreated after next category deletion)

What if the item is under 2 categories?

6

SOLVED: I called GoDaddy and they were able to kill all of the processes that the website was trying to load. This solved the error.

7

I am glad to hear that the issue is solved.

What if the item is under 2 categories?

The provided solution works for the main product category only

8

It used to be that it deleted the product on the last reference regardless of whether it was the main category or not. Haven't looked at current implementation. The "last refreence" approach would be proper while deleting a primary category would not IMHO.

9

Hello,

I just added a new product to my website, and accidentally uploaded the full size image (which was around 4000x4000 px) as the product image. Now I can't load the product page on the admin panel, the product page on the actual website, or even the category page that the product is in on the website. I keep getting an internal server error (500). Every time I try to search for the item on the admin panel, it says "ErrorOops, something went wrong (Internal Server Error). Please try again."

I'd like to figure out how to delete the image, or even delete the whole new product that I created if that will solve the issue, but I can't seem to get anywhere where I'd be allowed to delete either of those.

Please help! What can I do?

I would have thought that the simplest way to solve this would be to do an export to CSV selecting that product only and delete the image path and import again.?

Alan

10

Alan, you can PM me temporary FTP access so that our specialists can check the issue