If we are changing the state of an order e.g. from Open to Cancelled and there is a reason attached for the same which we want to mention which should actually get emailed to the customer as well when we change the state of the order. How is this possible. The Current fields Staff Notes and Customer Notes , can they be used for this purpose or a new field is required for this ? How will the same data go in email?
The customer notes section will be included in the cancelled emails sent to the customer.
Suggest you alter the order status of “cancelled” to have some info in it like
"your order has been cacnelled…please see any possible notes at the bottom of this email in your “customer notes section”
Thanks it works