RMA ID. how can i make it invisible to customers

Store Builder in detail Configuration
#1

I make some tests to my shop (2.1.2) and found out the when a customer request for a replacement (RMA), he can see the rma id (e.g. #1) which start counting from 1

so the customers can actually see how many return request have been done.



is it possible to make the number (rma id) invisible to customers or make it use a random number (rand(100000,999999))



thanks in advance

#2

You can probably change it to a larger number (which it would then not be obvious that it was an increment) by changing the auo-increment value in the database.

#3

how can i change that number? not from admin? maybe from phpadmin?

#4

I guess I’d ask a more fundamental question… Why are my customers returning my products at such a freqency that they see how I manage RMA numbers?



The goal of providing an RMA number to the customer is so they can reference it in communication with you or you with your supplier.

#5

actually the past 3 years i had only 5-6 replacements total



but i already made some test orders and replacements to my shop and the RMA id is already at #8 with testing accounts. even if i erase the orders, the rma id will count from 9 and on