Rewards Points Not Being Added

I was just notified by a customer they didn’t receive their rewards points so I went in and looked and sure enough they aren’t being added to any orders. Is there something I am missing besides the settings under add-ons and the rewards points under the catalog tab?



They are only added after the order has been processed

My status is set to processed by default because I am selling digital goods… any suggestions?

Hello Angie,

The problem requires the investigation on your server. Please contact us via Customer Help Desk and provide us with a temporary access to your server.

Pavel Zyukin

CS-Cart Support team

the order status has to be set to “completed” for the points to be added…