this is critical bug with you giving away free stuff to those who didnt earn it… if you are using the reward system…surprise no one else has chimed in on this…and still no response in bug tracker… reward system is worthless untill this is fixed as im not about to give away my hard earned money to people who didnt earn the points
I use the reward point system but don’t track it that closely… but I do get people complaining about not getting their reward points from time to time. Somehow they disapear or never get added at all… definatly something buggy about this system.
Just wanted to let you know I submitted this bug via the support ticket system as it will affect me. I just gave out $10 in points to about 1000 people and I’m sending out a newsletter this evening to about 33,000 people.
The response back from CSC was the following:
Thank you for providing the access information.
It looks like a bug. We are investigating the problem. We will contact you as soon as possible.
I’ll post back here with an update as soon as I receive the solution.
Ok, so what you’re saying is it basically gives 110% out since you spend them and earn another 10%?
But yet today I’m still getting users complaing about not getting rewards… do products have to specifically be flagged to EARN the customer points like they are flagged to be allowed to be bought by points?
[quote name=‘gamegoblin’]But yet today I’m still getting users complaing about not getting rewards… do products have to specifically be flagged to EARN the customer points like they are flagged to be allowed to be bought by points?[/QUOTE]
Products do not need to be specifically flagged to earn reward points.
Is it possible that you have overridden the global values by checking “Override global point value for all products in this category” or “Override global/category point value for this product” in your categories or products, respectively? If you checked this setting and left the default values at 0, no rewards would be given for the associated product.
[quote name=‘jobosales’]Is it possible that you have overridden the global values by checking “Override global point value for all products in this category”
No, I highly doubt that… I just checked the CATALOG / REWARD POINTS link it says 100 for USER GRUOP ALL and 0 for guest and 0 for registered. I wonder if this just stopped working right when they added usergruops which mucked up a lot of things. I’ll set Guest and Registered to 100 as well and see if that helps.
Under the ADDON when I pull it up in edit, all the boxes are checked and Point Exchange Rate is set to 50 and the “several applied” is Minimal and Log is 10 lines.
CSC have corrected this bug. They applied the correction to my development site and based on initial tests has corrected the problem. I’ve asked them to post the exact code changes. Once I get those, I’ll update the BUG report. Interestingly the bug fix they posted to that ticket only indicated changes to one file. Whereas, the one they did for me made changes to three files…hmmm.
It might depend on whether “If the product and the product category do not have defined reward points but the higher level category has such reward points, extract data from it:” setting in the Rewards points add-on setup. You should test to see if this makes a difference. Still, I think that if you enter “0” (as opposed to null) on the product, there should be no reward points for that product.
You should report this as a bug in the Bug Tracker: