Real Time Shipping Error Notifications

General Forums General Questions
#1

In the 4.8.1 change log

[!] Shipping methods: Administrators didn’t receive any notifications if a real-time shipping method rates weren’t received. Fixed.

How are we supposed to receive these notifications? I'm assuming email. Is there a setting somewhere? I don't see anything in the KB/Docs about this. Can't find a setting.

Would be nice to see. Can someone enlighten me?

#2

Probably goes to one of the addresses related to the company for the store. I.e. Orders Department or Site Administrator.

#3

Must be hard coded as I don't see a setting for it...

#4

Yes, it would be. It's based on the company settings.

#5

In the 4.8.1 change log

[!] Shipping methods: Administrators didn’t receive any notifications if a real-time shipping method rates weren’t received. Fixed.

How are we supposed to receive these notifications? I'm assuming email. Is there a setting somewhere? I don't see anything in the KB/Docs about this. Can't find a setting.

Would be nice to see. Can someone enlighten me?

May be they meant test feature?

http://prntscr.com/k08yer

#6

Please refer to this article in the docs; it explains how this new functionality works in 4.8.1.

#7

Thanks for the guidance. The one place I didn't look was in logs.

"If 3 such errors occur with a shipping method within an hour, an email notification about it will be sent to the Site administrator e-mail address..."

I would suggest letting us set the timeout failure notice rate... my store is not a high volume store and it might not hit that rate... I'd want to know when a single failure occurs...anytime it happens.

#8

Ok.. so I enabled it and a few minute later an order comes through. This order happens to be a product that ships free so keep that in mind. I received about 8 error emails for FedEx and USPS...here is the error portion of FedEx:

Response: xmlns="http://fedex.com/ws/rate/v18">ERRORERRORcrs868Service is not allowed. Service is not allowed. Rates Requestcrs1800
Shipping: fedex

#9

Ok.. so I enabled it and a few minute later an order comes through. This order happens to be a product that ships free so keep that in mind. I received about 8 error emails for FedEx and USPS...here is the error portion of FedEx:

Response: xmlns="http://fedex.com/ws/rate/v18">ERRORERRORcrs868Service is not allowed. Service is not allowed. Rates Requestcrs1800
Shipping: fedex

How many shipping methods are there in your store? Can you contact us via Help desk, so that we could examine this more carefully?