I have reviewed the support options and they are pretty clear. Does this company have a phone number or is all communication through email?
As far as I know, all support is done through a ticket system.
[quote name=‘jvanlaar’]I have reviewed the support options and they are pretty clear. Does this company have a phone number or is all communication through email?[/QUOTE]
thier ticket system does work quite well - have had several queries with them about stuff I’ve broke and stuff I dont understand.
generally you shouldnt be more that 12-24 hours before you get a response depending on the time of day submitted.
other than that its all good - they know their onions and will help out as much as they can - if you purchase the cart def take the credits option as we spent well over 30 days jigging about with our site until it was ready.
that said - use the search in the forums and check the bug tracker too - many answers come to those who seek 
You have to test and setup the site in 30 days. After that, they don’t really help you much unless you extend the support or purchase credits. I don’t like this, but can’t help it.
Now, I found a lot of shortcomings on the software, but cannot help it. I have already submitted tickets, and is waiting for them to reply.
Note also, support ticket takes a long time to get a reply, usually 24 hours… for me, this is a very long time! Also, they do not work on Saturdays and Sundays.
This forum is great for basic stuff/help/support, … not very active too in my humble opinion. You just do a search, you can see I have a list of problems/questions yet to get a good solution/reply in this forum.
I think I need to pay them for them to help me…
Appreciate your replies folks. I am migrating from Agora Cart which basically has a couple people who field questions in the forums.
We have been working with the test cart for a few weeks and so far so good. I am used to coding to get carts to do what I need and so far everything we need is controllable from within the admin module which is very good thing from what I am used to.