Question on Support

General General Questions
1

I have reviewed the support options and they are pretty clear. Does this company have a phone number or is all communication through email?

2

As far as I know, all support is done through a ticket system.

3

[quote name=‘jvanlaar’]I have reviewed the support options and they are pretty clear. Does this company have a phone number or is all communication through email?[/QUOTE]



thier ticket system does work quite well - have had several queries with them about stuff I’ve broke and stuff I dont understand.



generally you shouldnt be more that 12-24 hours before you get a response depending on the time of day submitted.



other than that its all good - they know their onions and will help out as much as they can - if you purchase the cart def take the credits option as we spent well over 30 days jigging about with our site until it was ready.



that said - use the search in the forums and check the bug tracker too - many answers come to those who seek :wink:

4

You have to test and setup the site in 30 days. After that, they don’t really help you much unless you extend the support or purchase credits. I don’t like this, but can’t help it.



Now, I found a lot of shortcomings on the software, but cannot help it. I have already submitted tickets, and is waiting for them to reply.



Note also, support ticket takes a long time to get a reply, usually 24 hours… for me, this is a very long time! Also, they do not work on Saturdays and Sundays.



This forum is great for basic stuff/help/support, … not very active too in my humble opinion. You just do a search, you can see I have a list of problems/questions yet to get a good solution/reply in this forum.



I think I need to pay them for them to help me…

5

Appreciate your replies folks. I am migrating from Agora Cart which basically has a couple people who field questions in the forums.



We have been working with the test cart for a few weeks and so far so good. I am used to coding to get carts to do what I need and so far everything we need is controllable from within the admin module which is very good thing from what I am used to.