I have a question about RMA, I was wondering if anyone had any information about this.
I sell a kit, and in the kit comes 4 products. If 1 product is defective, i don’t want someone returning the whole kit.
Is it possible for someone to return only part of the kit for an exchange?
Example:
Kit A includes 2 cups and 2 mugs.
if 1 mug arrives broken, i would like them to be able to just do 1 mug.
is this possible?