Question about RMA

I have a question about RMA, I was wondering if anyone had any information about this.

I sell a kit, and in the kit comes 4 products. If 1 product is defective, i don’t want someone returning the whole kit.

Is it possible for someone to return only part of the kit for an exchange?


Kit A includes 2 cups and 2 mugs.

if 1 mug arrives broken, i would like them to be able to just do 1 mug.

is this possible?