Promotion Not Calculating

General General Questions
1

I have a new promotion set up. Order 1 of Product A and 1 of Product B, and get 5% off both products.



The cart seems to work right, however it is not taking the 5% off when both items are in the cart.



Is anyone else experiencing that problem, or had that problem?

2

Probably your promotion is not set up properly.



Please let me explain how to set it up.


  • Click on the “Promotions” link in the “Catalog” side box on the left of your CS-Cart admin panel.
  • Add new promotion by using the “Add new promotion” form.
  • Click on the “details” link of the created promotion.
  • Click on the “Condition” tab.
  • Under the “Add conditions” section select “Purchased products” and enter the condition name, click on the “Add new” button.
  • Under the “Products” section click on the “Hide/show product search section” link and add the desired products.
  • Click on the “Update” button.
  • Then click on the “Actions” tab, under the “Discount on products” section set up the discount and add the products. Click on the “Update” button.
  • After that click on the “Condition rules” tab, select the crested condition in the first select box and click on the “Save condition rules” button.
3

That is how I have it all set up, I just confirmed it.



Everything shows up on the site when you order the two product however it never gives the discount.

4

In this case I could recommend you to place a support request via Customer Help Desk.

5

Here is what support was able to do to fix this issue:



incorrect code in the “/addons/promotions/func.php” file.



I have replaced the following part of code:


if (!empty($params['prepare_cart_products'][$product_id]) &&!empty($action['products'][$product_id])) {

$use_discount = false;






with this one:


if (!empty($params['prepare_cart_products'][$product_id]) && isset($action['products'][$product_id])) {

$use_discount = false;