Product Options Not Working

General Forums General Questions
#1

When clicking on Product Options then click on an option we only get the spinner icon just sopinning and hangs

..see photo

options-error.png
options-error.png1007×468 56.9 KB

#2

Use your browser inspector. On the 'Network' tab, see what HTTP request is blocking. Review your PHP error_log to see if you have something generating an error.

#3

As alternative

- enable development mode

- hover over the gear icon and click right button on the Edit link

- select Open Link In New Tab

- find error message in new tab

#4

i get this error

PHP Notice

Message

Undefined index: wsa_f_comments

Error at

app/Tygh/BlockManager/ProductTabs.php, line: 79

Backtrace


	
		
			File:
		
			app/Tygh/BlockManager/ProductTabs.php
	
	
		
			Line:
		
			79
	
	
		
			Function:
		
			{closure}
	
	
		
			File:
		
			app/functions/fn.products.php
	
	
		
			Line:
		
			3776
	
	
		
			Function:
		
			getList
	
	
		
			File:
		
			app/controllers/frontend/products.php
	
	
		
			Line:
		
			186
	
	
		
			Function:
		
			fn_init_product_tabs
	
	
		
			File:
		
			app/functions/fn.control.php
	
	
		
			Line:
		
			719
	
	
		
			Function:
		
			include
	
	
		
			File:
		
			app/functions/fn.control.php
	
	
		
			Line:
		
			458
	
	
		
			Function:
		
			fn_run_controller
	
	
		
			File:
		
			index.php
	
	
		
			Line:
		
			25
	
	
		
			Function:
		
			fn_dispatch

PHP Notice

Message

Undefined index: hw_send_to_friend

Error at

app/Tygh/BlockManager/ProductTabs.php, line: 79

Backtrace


	
		
			File:
		
			app/Tygh/BlockManager/ProductTabs.php
	
	
		
			Line:
		
			79
	
	
		
			Function:
		
			{closure}
	
	
		
			File:
		
			app/functions/fn.products.php
	
	
		
			Line:
		
			3776
	
	
		
			Function:
		
			getList
	
	
		
			File:
		
			app/controllers/frontend/products.php
	
	
		
			Line:
		
			186
	
	
		
			Function:
		
			fn_init_product_tabs
	
	
		
			File:
		
			app/functions/fn.control.php
	
	
		
			Line:
		
			719
	
	
		
			Function:
		
			include
	
	
		
			File:
		
			app/functions/fn.control.php
	
	
		
			Line:
		
			458
	
	
		
			Function:
		
			fn_run_controller
	
	
		
			File:
		
			index.php
	
	
		
			Line:
		
			25
	
	
		
			Function:
		
			fn_dispatch

PHP Notice

Message

Undefined index: product_question

Error at

app/Tygh/BlockManager/ProductTabs.php, line: 79

Backtrace


	
		
			File:
		
			app/Tygh/BlockManager/ProductTabs.php
	
	
		
			Line:
		
			79
	
	
		
			Function:
		
			{closure}
	
	
		
			File:
		
			app/functions/fn.products.php
	
	
		
			Line:
		
			3776
	
	
		
			Function:
		
			getList
	
	
		
			File:
		
			app/controllers/frontend/products.php
	
	
		
			Line:
		
			186
	
	
		
			Function:
		
			fn_init_product_tabs
	
	
		
			File:
		
			app/functions/fn.control.php
	
	
		
			Line:
		
			719
	
	
		
			Function:
		
			include
	
	
		
			File:
		
			app/functions/fn.control.php
	
	
		
			Line:
		
			458
	
	
		
			Function:
		
			fn_run_controller
	
	
		
			File:
		
			index.php
	
	
		
			Line:
		
			25
	
	
		
			Function:
		
			fn_dispatch
#5

Disable the 3rd party addon and contact them for support.

#6

Looks like something related with the addon from webshopaddons team

#7

yes that was it ..Thanks