Product filtering - Error Oops, something went wrong (error). Please try again

Hey all,

I just noticed that many times, when I use product filtering i get this error


Error Oops, something went wrong (error). Please try again.


It does happen time to time. After few clicks then it works, if not I need to refresh the page.

Cart just went live today, and honestly i didn’t check that when i tested. It worked ok on my local drive when i was testing.

Anyone had similar problem with filtering?


Hello, UrKo!

Your situation is difficult to gauge just by description. The problem may be due to [color=#282828][font=arial, verdana, tahoma, sans-serif]mod_security enabled on your server. However, CS-Cart team claims that if configured correctly, it [/font][/color][color=#282828][font=arial, verdana, tahoma, sans-serif]won't cause errors.[/font][/color]

[color=#282828][font=arial, verdana, tahoma, sans-serif]You can check your server environment configuration using Shopping Cart Diagnostics service. This would help to locate the reason of the problem. [/font][/color]

[color=#282828][font=arial, verdana, tahoma, sans-serif]P.S. Hurry up to get a discount for store troubleshooting (the special offer is valid till November, 21)[/font][/color]

I notice this problem more often lately. I am running CS-Cart 3.0.4. Any way to investigate what is going wrong here?

Hello ehenderichs,

Thank you for your message.

I am sorry to hear that you have experienced this issue. The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

Pavel Zyukin

CS-Cart Support team

I hope some fix is found after ehenderichs server is examined.

I have the same problem with 3.0.4 - intermittent errors reported when product filters are selected.