Processed Order status

[sok777]

Hi,

It came to our knowledge that some of the customers could cancel Processed/paid orders on CS CART side (ver.4.13) hence Order status was set back from Processed to Incomplete, how is that possible? Does customers have any chance to update order once it has been processed?

[ecomlabs]

@sok777

It came to our knowledge that some of the customers could cancel Processed/paid orders on CS CART side (ver.4.13) hence Order status was set back from Processed to Incomplete, how is that possible? Does customers have any chance to update order once it has been processed?

Please make sure that these order statuses do not have the “Repay” function enabled.