Problem With A New Server

Multi-Vendor Questions
1

Hi,

I'm having a problem with the "admin" file.

I changed the server and I have done all the configurations that implies, the website is working fine, but I can't have access to the admin panel.

The issue is, when I go to mywebsite.com/admin.php is redirecting to https://https//mywebsite.com/admin.phpand the error is : DNS_PROBE_FINISHED_NXDOMAIN

I have tried a lot of solutions that I found but nothing works.

Can someone help me?

best regards.

2

Hi again,

I have found the problem, it was the "http_host" address, in the config file was different to the database.

I have access to the admin panel, but I have a new problem.

When I login there's a message :

WarningInstallation integrity check failed.. Your store will switch to Free mode within 2 days. Please contact the support team

So, can somebody help me?

3

Hello.

Did you delete the / var / cache directory after moving?

Best regards

Robert.

4

Hi again,

I have found the problem, it was the "http_host" address, in the config file was different to the database.

I have access to the admin panel, but I have a new problem.

When I login there's a message :

So, can somebody help me?

Please refer to the initial message in this topic:

https://forum.cs-cart.com/topic/46503-upgarde-from-435-to-436/

5

Hello.

Did you delete the / var / cache directory after moving?

Best regards

Robert.

Yes, I did, I'm talking to the customer support to help me with!

6

After 2 days and no success with the customer support (very bad).

Can someone help me with that? Because if this message is true, the website will be offline today.

7

Do you see requests to CS-Cart website on the Administration -> Logs page. What answers do they have?

8

After 2 days and no success with the customer support (very bad).

Can someone help me with that? Because if this message is true, the website will be offline today.

You communicated with pre-sales specialists, not support team.

Did you apply the solution provided in my previous message?

9

Do you see requests to CS-Cart website on the Administration -> Logs page. What answers do they have?

That's the one you are talking about it?

Requêtes (http/https request)
URL: http://updates.cs-cart.com/index.php
Demande: 'dispatch=product_updates.check_available&request=%3C%3Fxml+version%3D%221.0%22+encoding%3D%22UTF-8%22%3F%3E%3CRequest+action%3D%22check_license%22+api%3D%223%22%3E%3Ctoken%3E1391746945%3C%2Ftoken%3E%3Cstore_key%3E1181823129%3Bwww.horsekingstore.com%3C%2Fstore_key%3E%3Cdomains%3Ewww.horsekingstore.com%3C%2Fdomains%3E%3Clicense_number%3ECS-CART-M773-6Z7T-JQG4-ST1W%3C%2Flicense_number%3E%3Cver%3E4.3.9%3C%2Fver%3E%3Cproduct_status%3E%3C%2Fproduct_status%3E%3Cproduct_build%3E%3C%2Fproduct_build%3E%3Cedition%3EULTIMATE%3C%2Fedition%3E%3Clang%3EFR%3C%2Flang%3E%3Cstore_uri%3Ehttp%3A%2F%2Fwww.horsekingstore.com%2Ffr%2F%3C%2Fstore_uri%3E%3Csecure_store_uri%3Ehttps%3A%2F%2Fwww.horsekingstore.com%2Ffr%2F%3C%2Fsecure_store_uri%3E%3Chttps_enabled%3EY%3C%2Fhttps_enabled%3E%3Cadmin_uri%3Ehttp%3A%2F%2Fwww.horsekingstore.com%2Fadmin55chking.php%3C%2Fadmin_uri%3E%3Cstore_ip%3E178.38.174.245%3C%2Fstore_ip%3E%3C%2FRequest%3E'
Réponse: ACTIVEAVAILABLE1
10

You communicated with pre-sales specialists, not support team.

Did you apply the solution provided in my previous message?

Yes, I did, but I had more problems tham before.

The "help desk", and the last person was from "license manager" told me the same thing, to change those files, but is not working.

11

That's the one you are talking about it?

Yes, the response is correct. In this case only support team can help you to solve problem with free mode status