Paypal problem (not pro), order failed

General General Questions
41

I just implemented this on my 1.3.5sp1 site. So far everything seems to be working well but I’m having others test.

42

this works for me, but the downloads for customers do not work, it’s making me pull my hair out

43

They should still work. What it does is differentiate a canceled order from a returned one so that only canceled order can fail. This way all returned ones succeed and are then processed. When an order is set to the processed status, the downloads become available. If the order is processed and the downloads are not available, then something else must be wrong.

44

I applied the fix to our 1.3.5sp1 site and we received a failed order today. So unfortunately it still happens. :frowning: I thought even changing the text of the failed message to having them check and verify for me BEFORE they tried to pay again would help them out but now they’re paying for the same order twice. But we’re having two issues though occuring.


  1. Is this rare occurance of failed PAID orders.
  2. When someone goes to Paypal from our site and enters their username/password, they get a “Page not found” after they submit.



    Thomas
45

There might be a typo in one of the return url’s. That’s what it sounds like.

46

If there’s a typo why does it sometime work and sometime not work? We’re hitting around 50/50 on these types of orders now and our business is really hurting because of this.

47

Well that’s odd. I don’t understand that one either

48

Can anyone confirm fixes provided by mdekok3000 solved this issue ? and do I have to apply fixed for bug #765 as well ?



thanks :slight_smile:

49

[quote name=‘Codies’]Can anyone confirm fixes provided by mdekok3000 solved this issue ? and do I have to apply fixed for bug #765 as well ?



thanks :)[/QUOTE]



The fix provided by mdekok3000 should solve the problem with Failed orders placed via PayPal.

50

Yes, solved the problem.

The fix is provided by the helpdesk and posted by Matt.

51

I’ve just had this problem once after 10 days of successful PayPal orders - I’m using 1.3.5-sp4 - does anyone know if this bug was fixed in sp4?



Thanks!



Robert

52

Also having same error with 1.3.5 SP4



Any updates?

53

Last time I checked, the fix doesn’t work for version 1.3.5 SP4. You are right though, the problem is still occuring. As for why I’m not sure.

54

I am using sp4 too and when a client makes an order in my store but does not pay thru paypal, he does not get any email and i do not get one either, so he thinks he must start all over again. I have a few orders like this, with clients that have not paid or come back to the store and i do not know what to do.



Is that the issue you are all having? I do not mind that the order is kept as “open” but why is not an email sent to both the client and the seller? :confused:



Has anyone solved this?