Paypal Pro Failed orders

Hello, Everytime someone tries to make an order it says the order is unsuccessful and to contact the administrator. I have put the API information in as well as the username and password but it still will not work. Any ideas?

Hello Perco,

Thank you for your message.

I am sorry to hear that you have experienced this issue. The problem requires examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.

Thank you.

Pavel Zyukin

CS-Cart Support team