Paypal Payment Sending 2 Notification Emails

Store Builder in detail Issues & Troubleshooting
#1

Hi there,

When a customer pays with paypal, me and him or her are getting 2 notification emails, one stating that the order is open and the next one processed, this causes that some customers don't know what is the correct order status, if open or processed.

I looked and tried already to change the Paypal payments addon but this behaviour seems to have nothing to do with the addon, maybe it's related to a delayed response from PayPal, I don't know.

Does anyone knows if this is solvable, I mean, if I can stop the first "open" email to be sent to the customer when paying with paypal? (and it's not an option to untick the "notify customer" for the Open status as I use it also for another payment method).

Thank you,

Tania

#2

Change the email setting in Administration/Order Statuses for the Open status to NOT send an email.

#3

But I need it to send email as I have another payment method (bank wire) that uses this status as well.

#4

Then custom code modification is required to exclude paypal payment_id from the trigger for the Open status notification.

#5

I got skrill and paypal. Paypal sends open and processed emails two in roll, while skrill only processed email, why is that so?

#6

I got skrill and paypal. Paypal sends open and processed emails two in roll, while skrill only processed email, why is that so?

PayPal orders are placed with Open status. After the IPN received the status changes to Processed.

Skrill orders are placed with Processed status right away.

#7

A wonderfull person at CSC helpdesk gave me the solution, for anyone that has the same problem with getting two email's for paypal payments you can ask them as the solution may depend on the software version.