Paypal express Error 10417
I just received a failed order which is very rare for our site and the Paypal error code is 10417 which Paypal does not clearly explain although they do say it is a severe error and that I should advise the customer to seek alternative payment methods.
Note my cart is fine as I have placed a test order.
I sent a polite email to the customer advising that they try a credit card directly or contact PayPal.
Has anyone ever received a 10417 error before?
[quote name=‘Traveler’]Paypal express Error 10417
I just received a failed order which is very rare for our site and the Paypal error code is 10417 which Paypal does not clearly explain although they do say it is a severe error and that I should advise the customer to seek alternative payment methods.
Note my cart is fine as I have placed a test order.
I sent a polite email to the customer advising that they try a credit card directly or contact PayPal.
Has anyone ever received a 10417 error before?[/QUOTE]
Yea I get this sometimes also. But if I get this from Paypal most of the time same card is refused by other few cc processors I use…
[quote name=‘Darius’]Yea I get this sometimes also. But if I get this from Paypal most of the time same card is refused by other few cc processors I use…[/QUOTE]
I have the answer now from my customer - someone stole his card number and the card was canceled by his bank. Which is why other payment methods won’t work.
I wish Paypal had been clearer with their error message but now we know.