if customer payments are successful i am not getting the notification from the payment gateway
and the order is marked incomplete so i dont even no i have it.
If a payment fails i get the notification email (Notification Of Hosted Payment Form Error) back from the payment gateway.
Anyone no what the problem might be.
Each order is added to database with the Incomplete status. When order status is changed to Open (for offline payment method) or Processed/ Failed (for online payment methods). So notification about Incomplete status is not meaningful
Each order is added to database with the Incomplete status. When order status is changed to Open (for offline payment method) or Processed/ Failed (for online payment methods). So notification about Incomplete status is not meaningful
If communication between provider and your server fails (like response to payment request), orders will remain as incomplete. In general, an order should not be incomplete for more than a few seconds. If so, it indicates a problem (as the OP indicates) and they feel notification is needed.
Sounds reasonable to me. But time in incomplete status should probably be like an hour.
If communication between provider and your server fails (like response to payment request), orders will remain as incomplete. In general, an order should not be incomplete for more than a few seconds. If so, it indicates a problem (as the OP indicates) and they feel notification is needed.
Sounds reasonable to me. But time in incomplete status should probably be like an hour.
Yes there seems to be a problem with the response from the provider when the order is made and payment is successful. This problem has only started since updating from 4.8.2.SP2 to 4.9.2 /SP1/SP2/SP3/SP4 - so thinking it may be related to this it only affects card provider - paypal is working fine
Yes there seems to be a problem with the response from the provider when the order is made and payment is successful. This problem has only started since updating from 4.8.2.SP2 to 4.9.2 /SP1/SP2/SP3/SP4 - so thinking it may be related to this it only affects card provider - paypal is working fine
just done a test order and payment goes to card prosser fine and completes then you are not return to store but
you get this message from cart ( service unavailable / sorry, service is temporarily unavailable ) as though the store is closed
and the order is in incomplete status.
Why are incomplete orders permanently hidden you have to select them from the menu.
just done a test order and payment goes to card prosser fine and completes then you are not return to store but
you get this message from cart ( service unavailable / sorry, service is temporarily unavailable ) as though the store is closed
and the order is in incomplete status.
Check server error logs for error message and post it here
Or right-click the Service Unavailable page and select 'inspect'. The PHP errors (or whatever exception) should be listed in the comments of that page.
Please find the PHP error after inspecting the Service Unavailable page you receive after processing the payment.
It is definitely a card save (My Payment Gateway) error. I assume it might the script that is meant to send back to cs cart that is causing the problem now.
As mentioned previously since the updates I did, it seems to have broken.
Please find the PHP error after inspecting the Service Unavailable page you receive after processing the payment.
It is definitely a card save (My Payment Gateway) error. I assume it might the script that is meant to send back to cs cart that is causing the problem now.
As mentioned previously since the updates I did, it seems to have broken.
An one no a fix please
Check server error logs for error message and post it here
Hi i have added the log thanks.
Please find the PHP error after inspecting the Service Unavailable page you receive after processing the payment.
It is definitely a card save (My Payment Gateway) error. I assume it might the script that is meant to send back to cs cart that is causing the problem now.
As mentioned previously since the updates I did, it seems to have broken.
Hello,
What return URL did you specify in the payment request?
An one no a fix please
Hi i have added the log thanks.
No log attached
Try to contact CardSave support team with the second screenshot. Possibly something was changed on their side or CS-Cart uses outdated integration
Hello,
What return URL did you specify in the payment request?
Hi,
Where can I find the return URL?
Thanks
No log attached
Hi,
Where can I find the return URL?
Thanks
Please show us the Elements tab of code inspector on this Service Unavailable page. The issue should be displayed there.
Please show us the Elements tab of code inspector on this Service Unavailable page. The issue should be displayed there.
Hi,
This is the URL you are directed to for the payment gateway:
https://mms.cardsaveonlinepayments.com/Pages/PublicPages/PaymentForm.aspx
This is also the error displayed under the 'Elements' tab.
Hi,
This is the URL you are directed to for the payment gateway:
https://mms.cardsaveonlinepayments.com/Pages/PublicPages/PaymentForm.aspx
This is also the error displayed under the 'Elements' tab.
Do you need the request URL as well?
Please show us the Elements tab of code inspector on this Service Unavailable page. The issue should be displayed there.
Do you have a fix for this as we are losing so many orders
Hello,
Ask you server administrator to install mbstring PHP extension - https://secure.php.net/manual/en/mbstring.installation.php