Payment Failed

General General Questions
1

I feel Im losing alot of sales recently.



I’m following the customer into the ‘check-out page’ then they disrepair, never to return…



My old cart did alot more sales and I cant help to think something is happening to make them run.



ALSO Ive gotten 3 failed payments recently.



Paypal Pro -



Payment processor response: Result: 29





According to Paypay thats a “Invalid XML document. This could be caused by an unrecognized XML tag or a bad XML format that cannot be parsed by the system.”

2

What version of CS-CART are you running? You may need to edit the memory setting in this file.



Version 1+

config.php



Version 2+

config.local.php



Read the post in here: [url]http://forum.cs-cart.com/showthread.php?t=5076&highlight=memory[/url]

3

I’m seeing a lot of these in 2.1.1. Any better in 2.1.4?

4

Payment failed, you mean they put in the wromg card details and the payment fails?



Either remove you payment filters from your payement gateway or maybe this addon which I have NOT used might help you: [url]http://www.ez-ms.com/addonproducts/chekcout-failure.html[/url]

5

That’s strange…



I just had PayPal Pro integrated and my very first customer who wanted to pay by PayPal Pro his order failed too.



I’m using CS-Cart v. 2.0.15

6

[quote name=‘Bossom’]That’s strange…



I just had PayPal Pro integrated and my very first customer who wanted to pay by PayPal Pro his order failed too.



I’m using CS-Cart v. 2.0.15[/QUOTE]



You might have paypal setup to reject all payments when the card details are incorrect, therefore failed payments will show



Maybe your issue is different I dont know

7

[quote name=‘badmaash’]You might have paypal setup to reject all payments when the card details are incorrect, therefore failed payments will show[/QUOTE]





Thanks, where would I find that out on PayPal?

8

[quote name=‘Bossom’]Thanks, where would I find that out on PayPal?[/QUOTE]



I am on an old paypal setup, but apparently on the new setups of it should be in your settings (risk filters), otherwise contact paypal and ask them about your risk filters

9

Will do - Thanks! :slight_smile:

10

I had the same problem. When you configure PayPal be sure you enter the correct password and username from PayPal. If you are using a signature, check to see it is correct. I went round and round with this one until I found I was using the wrong password.