I've been told that customers trying to recover/reset their passwords are not receiving emails.
I've tested the password recovery function and even though the website shows a message saying the email has been sent - none seem to arrive. (If I modify an account manually from the admin section and tick 'Notify User' an email is sent and received correctly.)
(CSCart 2.1.4 PROFESSIONAL)
Apologies for thread necromancy but answering this since its #1 in google for this issue.
Recently had same issue. After investigating noted that the default email for password recovery is set via "User department e-mail address:"
If this email setting is not defined then the password recovery feature will fail silently and not be logged. The user will still receive a pop up notification saying they should await an email.
Go to Settings -> Company
Ensure "User department e-mail address:" setting has an email entered.