Pages not displaying within categories

Store Builder Questions
1

I have having trouble with my site.



Recently a customer raised concerns with pages not able to be accessed.



When I open a category in the shop, page 1 loads fine, but subsequent pages within that category will not load.



This happens with all categories.





Any clues to what may be going on.



I have version 2.0.11



I would prefer not to have to upgrade.







THanks Ben

2

Hello Ben,



Thank you for your request.



I am sorry to hear that you have experienced this problem. The issue requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.



Thank you.



—

Pavel Zyukin

CS-Cart Support team

3

Hello Pavel,





I have updated the information for you at my account - access information.



I guess you needed access to my server and cpanel.



Please let me know if you can help or what I need to do.





Thanks Ben.

4

Hello Ben,



Thank you for the provided access credentials.



Our technical support engineer will contact you regarding this issue at the first opportunity.



Thank you.



—

Pavel Zyukin

CS-Cart Support team

5

I have tried a few things to sort this out.



I have noticed by right clicking on the page number and opening the page in a new tab or window it will work.

Left clicking on the page number still does not work.



Hopethis gives you a clue as to what might be going on.





Ben

6

Hello Ben,



Thank you very much for the clarification.



Please refer to our technical support engineer's answer in the appropriate ticket of our Help Desk system.



Thank you in advance.



—

Pavel Zyukin

CS-Cart Support team