Order Status

General General Questions
1

Hi

When payment is processed successfully, order related email is generated mentioning the order status as shipped.

How we can change such status notification to Open or processed.

Thanks

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2

Usually it depends on the payment system script. What payment gateway do you use?

3

Yes, the payment method processor determines what the status is based on the result it receives.

4

Thanks

It’s cybersource

We have recently got customised addon

I have written to Simtech Team for such change

Thanks

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5

So contact Simtech Team with the question from post #1