Hi everyone,
When an order is placed, two emails are generated (in one email marketplace is shown in from while in another, vendor is shown, while both emails are generated fromarketplsce email ID).
We wish that one one email (as per standard of all marketplaces) is generated with marketplace in the from field.
Anyone please help on the issue.
Thanks
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Hello,
What do you mean by "two e-mails are generated"? In normal conditions, in Multi-Vendor store (I assume that you're using Multi-Vendor, because you're mentioning "marketplaces") customer receives only one e-mail, which comes from vendor e-mail address.
In section Settings -> E-mails there is a checkbox "Send vendor emails from marketplace email addresses" - maybe this one will help you to send e-mails from correct addresses?
Best regards,
Robert
Thanks Robert
Yes we are using multi vendor Marketplace.
Infact we have checked the box, Send vendor emails from marketplace email addresses.
Now still two emails are generated. (Both fron Marketplace email address)
One email title starts from Marketplace name
While Other email title starts from Vendor Name.
We wish only one email is generated.
Thanks
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Hello
Have you installed any addons third party companies ? Maybe some addon causes confusion.
Best regards
Robert
Yes, some addons have been installed
PL see attached error screen
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Hello
Maybe it's one of them that causes problems. If there are not many of them, you can turn them off one by one and check if any of them causes problems.
Best regards
Robert.
I have disabled all third party installed addons one by one but problem is still there
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Hello
Are these emails identical? They are not different?
Best regards
Robert
You can see that these are two emails, from.one domain info@vliesbig.com, having same contents, but title of first email is showing Skyleadsports which is Vendor and other is showing Valuesbig which is Marketplace
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Did you try to place order with another email. May be your e-mail is defined somewhere as administrator e-mail and you receive two emails as a result
Yes by changing admin email, it works now.
However, in email caption, still vendor name is shown instead of marketplace or no vendor name despite we have removed company name parameter from all order related
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I think you should edit e-mail templates to remove necessary data (Administration -> Notifications -> Customer notifications)
Hi
Though I have removed company_name variable, it’s still showing in order headers.
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The problem now is,
Company name is not showing in subject.
But vendor name is showing in
From field
Vendor name (marketplace email address)
Where it should be Marketplace name
Thanks
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What MV version do you use?
Multi-Vendor 4.11.2
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app/Tygh/Notifications/Messages/Order/StatusChanged/CustomerMailMessage.php
try to replace
protected $from = 'company_orders_department';
with
protected $from = 'default_company_orders_department';
(!) Not tested, clear cache
Can anyone please suggest how can I change language of subject line? I am unable to find variables:
{{ company_name }}: {{ __("change_order_status_o_subj", {"[order]": order_info.order_id}) }}
The language of order is stored in the database and used in order notifications
