Do you get any kind of error when trying to send notification? (ex. when you’re changing customer account data)
Have you checked if your SMTP settings are configured correctly?
I don’t get any errors that I know of. As I said, I can send a test notification to myself in the admin area, and I receive it.
Here is a screen shot of my STMP page in my admin.
I am not sure if it is right.
As I said, it worked before.
If the SMTP was not set up properly, wouldn’t it now send out any emails?
My customers are getting emails telling them that their orders are complete. But I am not getting one.
I can’t seem to find a way to attach the image. so here is a link to the image.
Yes, if settings were not correct, you would see an error pop up when sending mail.
Go to Administration->Notifications-> Administrator notifications. In the top of each section you will see Receivers. Make sure you see the administrators name in each. You can also add additional emails if you would like to send to more than one.
Edit: I just read your original post and it sounds like you are using the old email method. If so, this will not apply.
Edit2: I have seen posts related to using gmail so try a forum search.
Here is a follow up.
This is aggravating. I hope someone can help me.
After I set up the SMTP and set the method for sending emails to “via php mail function”.
I can now change the status of someone order to paid and I will receive and email letting me know that there is a paid order waiting.
However, when a customer pays for their order and it goes to a PAID status, I do not get an email.
What gives here?
I do not have any 3rd party addons installed. I have only been using what came with CS-Cart.
Is there a way to temporarily turn off all add-ons to try this?
If you have set it as via php mail function then you are not using the smtp settings at all.
And if you use via php mail function your delivery will usually be bad. It could be 1 type of mail (in this case paid) contains something that is stopping it from being delivered, like a link (I have had this in the past).
First try SMTP and google smtp although this is also causing a lot of problems always…
It really is best to move to a professional email service (think mailgun, mandrill, etc) and use their smtp server… and if it still doesn’t work then you can be sure you probably have a problem.
soft-solid
I did realize how to do that. What I meant to ask was, is there a way to disable all third-party add-ons all at once without having to go in and disable each one of them, one at a time?
The add-ons that I have active where the ones that came with CS-Cart and were on by default when CS-Cart was installed.
