Notification Trouble

Store Builder Questions
1

We've started to notice that some (but not all) of our notifications don't get sent. I've tested the mail routine with the prescribed CS-Cart testing and it completes successfully.

Purchase notifications go out, but notifications for new users/account changes do not.

Does this sound familiar to anyone?

Is there anyway to log what's happening to find out where the point of failure is?

2

You can use our "Email Logging" addon that will produce log entries for every email sent from the system. One valuable feature of this addon is to enable a BCC field where you (or any email address) can get BCC of each email sent.

However, we have found that most email does get sent. but most undelivered mail is a result of being flagged as spam by the recipient's site.