Not receiving notification of "order processed"

Store Builder Questions
1

In orders > order statuses > processed I have “notify orders department” ticked, but don’t receive an email.

If I manually save an order with “notify orders department” ticked it does send an email to the orders department address, so that can’t be the problem.

Any ideas?

2

I’m sure the answer is obvious but felt I need to ask: Is the order in question in the Processed status?



After setting this, have you cleared your cache?

3

Yes, definitely in the processed state. I will try clearing the cache to see if that helps.



Thanks