"no Upgrades Currently Available"

General Installation & Upgrade
1
Good afternoon,
Because of covid period, I didn't use my marketplace for more than a year.
My last installed upgrades is 4.12.1.
Yet, when I go to "Administration" → "Upgrade center" and click the gear button and choose "Refresh available upgrades" , the answer is "No upgrades currently available".
Can anyone help me to solve this issue ?
Many thanks.
Best regards,
Pierre
2

Log in CS-Cart HelpDesk account and check period of available upgrades for your license there

3

Good morning eComLabs,

Thanks for your answer.

I checked the period of available upgrades.

Please find information below :

License number

DomainProductIssue date ↓
Upgrade subscription statusStatus

CS-MV-635L-2979-J9Q2-....
Domain: wedurable.com

Multi-Vendor License

Jun 29, 2020

Order #100086623 (Multi-Vendor License - $1,150.00)

Upgrades available up to Jun 29, 2022 - Active

So I think the problem comes from elsewhere. It's strange because I have done 2 upgrades 4.11.5 and 4.12.1 without problem : I first received a notification then made the upgrade. But I have never received notification for 4.12.2 and the following. And today when I go to "Administration" → "Upgrade center" and click the gear button and choose "Refresh available upgrades" , the answer is "No upgrades currently available".

Do CS Cart change its way to make upgrades ? I read nothing about that in the documantation ou emails ?

Thanks for your help.

Best regards,

Pierre

4

You should contact CS-Cart support team with this issue. Sometimes such things happen