All my postings dont have any replays... is the support dead? or no support for trail users?
we want to buy the ultimate multi vendor but without support or a dead forum we can save this money.
All my postings dont have any replays... is the support dead? or no support for trail users?
we want to buy the ultimate multi vendor but without support or a dead forum we can save this money.
Hello. Are you referring to your forum posts or Help Desk messages? There is an important difference, this article should explain the details. To summarize it:
• Forum is a place for the community to share their experience and discuss the software. We answer questions here too when we can, but we don't guarantee a reply at the forum.
• Help Desk is the only official support channel. It's because some matters require investigation on merchants' servers, and Help Desk is the only way we accept access credentials. A reply in Help Desk is guaranteed.
Multi-Vendor Ultimate comes with a year of "VIP Customer Care" (you can find more about it in the support policy). It is the most advanced support we offer: your questions get higher priority, you get access to online chat support, etc.