Missing Abandoned Cart?

We had an abandoned cart from a wholesale customer which seems to have just disappeared?

Nobody in the team deleted it so where has it gone?

Any ideas guys?


As far as I remember, sessions are stored for 2 weeks. Most possibly corresponding session has been expired

Actually I have been monitoring this and it appears that unregistered users abandoned carts expire after 1 month. Registered users last longer but I am not sure when/if they expire.

Maybe the customers IP changed?

Have you deleted any products recently?

An abandoned cart can disappear if the items are removed.