Some of the links in the customer account box (My Account) stopped working.
It is weird because Profile details, Downloads,Orders still work fine.
My tags, Return requests and Wish list stopped working.
If I click on one of them, despite the fact that they seem to be pointing to the correct correspondent link (Return Requests for example is pointing to https://www.companyname.com/index.php?dispatch=rma.returns) a blank white page is show for a second then I am redirected to the homepage of the store.
Same thing happens if I copy one of these links (https://www.companyname.com/index.php?dispatch=rma.returns for example) and paste it in the address bar of a new browser window. The link seems to “redirect” to the store frontpage.
Any idea of why this is happening?
Can someone give me any suggestion of where to look to try to correct the problem?
Thank you for your message.
The problem requires the examination on your server. Please contact us via Customer Help Desk and provide temporary access to your server by clicking on the Add record link on the Access information page of your Help Desk account so that we could examine the issue.
CS-Cart Support team