After using craftysyntacs for a short time, i noticed it using too much server resources.
I discovered comm100, they provide a hosted solution.
The main benefit for me is that it does not use any of my server resources. I have been monitoring this closely and can not detect any higher cpu usage, inode usage or memory usage.
They provide a 100% free and ad free hosted Live Help solution that is amazingly easy to integrate and can be customized to your needs.
It has all the bells and whistles you would expect.
Too much to name here, but here are a few:
The interface can be customized to fit your webpage.
Has text and voice chat, visitor tracking, reports, departments, mutli websites, [color=#454545][font=Arial, sans-serif][size=3][left]Canned Messages & URLs, screen capture, [/left][/size][/font][/color][color=#454545][font=Arial, sans-serif][size=3][left]Visual/Sound Alert, ban, invitations, and many many more.[/left][/size][/font][/color]
Multiple Visitor Monitor Clients:
Web Client Desktop Client iPhone Client for iPhone/iPad/iPod Touch Android Client Blackberry Client Windows Mobile Pocket PC Client
Java Based Mobile Client for Symbian, etc
But that is just the beginning, they also provide free solutions for:
Ticket/email
email marketing
Knowledge base
Help Desk
Forum
User management
and all of these are interlinked when used.
To me this seems to be the solution to go with instead of adding several independent addons!