Live Chat Forced Popup


Wondering if it is possible and if so, where might i find the following to change for my site?

Via live chat, you can force feed a chat to the visitor, whereby they get the attached popup

  1. my first issue here is that the buttons dont have any text, so my visitors may be upset at the popup.

  2. secondly, I would like to change the look and feel of this, where can this be accomplished from?

  3. lastly I need to move this popup to some other area of the screen, how can that be done?

    Looking forward to the masters in this forum for some support on this, as I have been searching the tpl files and cannot locate it.

    Many thanks in advance,