We need to have a way for managing returns (RMA) when a return happens an RMA request comes for either Replacement / Refund.
There is no way where we can link the new order to the old order which we are sending as a replacement , it could be a different product as well since the customer might want a diff product at all.
How can we link 2 orders to keep a track of them.
Also is there some provision where we can add a return shipment tracking number on an order so that we can see which shipping label was used for return pickup for an order.
From a business perspecitve, a new order should not be created. Instead, proper accounting would dictate that the item being replaced is marked as returned and a new item is added to the same order and then processed appropriately as more than likely a zero cost item and free shipping.
The RMA process "should" do this. I'd suggest adding it as a bug (possibly in addition to getting your immediate need met via custom development). But it's certainly (from my perspective) a defect in design.
From a business perspecitve, a new order should not be created. Instead, proper accounting would dictate that the item being replaced is marked as returned and a new item is added to the same order and then processed appropriately as more than likely a zero cost item and free shipping.
The RMA process "should" do this. I'd suggest adding it as a bug (possibly in addition to getting your immediate need met via custom development). But it's certainly (from my perspective) a defect in design.