Dear All,
Please have a look at our site @ Jewellery XS, It as been up since 10/10/10, but so far no sales. We did a lot of testing before we opened it. But we have recently tried to process an order and it does not like it, it gets to the addressee page, then press continue and nothing happens.
Can a few of you please see if you can get to the payment process page?
Kind Regards,
Gobbo
Just a couple of quick observations… Doesn’t appear that you even have an SSL certificate installed on this site? No way would I enter ANY of my personal details on a site without SSL, very bad idea to not have an SSL in todays ecomm world regardless of whether your payment processor requires it or not!
Also, you have page display issues in IE8, you may want to download this tool & test your site in multiple browsers: [url]http://www.my-debugbar.com/wiki/IETester/HomePage[/url]
You should also check your site at google to see if they have indexed any of your site pages, no visitors, then certainly no orders to be had. 
In your welcome page, the table should have “width=100%” no width=“978”, to avoid the content slide under the right column.
- I’m not signing to buy
- I’m not signing to buy without an SSL certificate protecting my data
- I can’t see the website correctly (Colors of Black / White is NOT something that one associates with happy colors of jewelery - at least not me)
- SEO is limiting your traffic immensly:
http://jewelleryxs.com[COLOR=Red]/en/[/COLOR]
- I visited the category page listed below and the best I received as a customer was a line of text and another category. I’ve already left the site to look at competitors.
http://jewelleryxs.com/en/womans-jewellery/charms.html
6) Your about-us page is just a blog of text with underlined keywords, all of which use non-seo urls. As a potential customer it screams unprofessionalism. Having worked in the jewellery business myself, it’s a hardsell for any business owner to produce the most exquisite products and maintain target-marketed advertising at the same time. Your about page doesn’t provide any information about the business origins, place of business, who runs it, why you run it, or anything of value, hence the website is not valued by me.
7) Black text at the bottom of the website, I can’t see it, why is it there? Google will penalize your website for attempting to use a cloaking mechanism. Refer to #4 again.
8) Your categories have not been setup correctly. If I want a silver charm I shouldn’t have to visit three different categories to reach it, at best I suggest you remove women’s and men’s in return of moving the categories up to the front page.
9) Kill this: [url]The XS Group
10) Where can I call you? http://jewelleryxs.com/en/contact-us.html
11) What’s your address? Refer to #6
12) Free Delivery, any conditions?
13) Why is this shown to me? What does it do? (Customer distraction) "Minimum quantity for "Sterling Silver Dragonfly Bead" is [B]1[/B]."
14) Why can’t I purchase in points? What are these? (refer to #13)
15) Shopping options? Everything is upto 50 pounds?
16) 100% Secure? Where’s the SSL certificate? (refer to #2)
17) Why does the website look screwy?
http://www.knoxit.com.au/data/cscart/jewellery.png
I’m being blunt for your benefit, run with it, fix it then return and we’ll be able to help you some more 
[quote name=‘Gobbo’]Dear All,
Can a few of you please see if you can get to the payment process page?
[/QUOTE]
To do this requires registration, something not many people will do without an SSL Certificate. You advertise your site as 100% secure but it’s obviously not.
I agree with JesseLeeStringer’s comments and you need to make sure your site works well in all browsers before going live.
Adding your categories as you add products will reduce your subcategories - until you have more products listed you don’t need to divide them up as much. For example, you only have one subcategory under “Charms” so it is pointless. List your charms under the Charms subcategory and get rid of the “Silver” subcategory until you have something to put under a “Gold” subcategory.
Really, you have a total of 22 products on the whole site so you don’t need all the subcategories you have yet - why not just use the Womens and Mens categories until you have more products.
Also, have you submitted your sitemap to Google?
Best of luck.
But the wired thing is we do have a SSL, but it can’t be read due to the web address not having the ‘.www’. We have rewritten the .htaccess file 100 times but nothing we add changes the address.
Has any one got any hints or tips on this one?
But the wired thing is we do have a SSL, but it can’t be read due to the web address not having the ‘www.’. We have rewritten the .htaccess file 100 times but nothing we add changes the address.
Has any one got any hints or tips on this one?
Just add the www in your config.local.php file.
Where you have the domain, just add a www. infront of it.
Brandon
Thanks Brandon, the SSL is now switched on in the cart. Please can somebody just double check to see if it working correctly?
Not working for me.
[quote name=‘Gobbo’]Thanks Brandon, the SSL is now switched on in the cart. Please can somebody just double check to see if it working correctly?[/quote]
Do you have the ‘Secure connection’ in Administration > Settings: General enabled?
Yes, I do. The first four boxes are ticketed:-
Enable secure connection at checkout (SSL certificate is required to be installed on your server)
Enable secure connection in the administration panel (SSL certificate is required to be installed on your server)
Enable secure connection for authentication, profile and orders pages (SSL certificate is required to be installed on your server)
Keep HTTPS connection once a secure page is visited
It seems to be working when we log in to the admin area. How do we activate it so it used on the Register page?
Ok, you can force your site into secure mode by entering a secure https url of your site, so your SSL certificate is installed & working, so I would check your config.local.php file, make your you have the secure settings correct. Directly beneath these lines in the file:
- Your secure url is [url]https://secure.yourcompany.com/secure_dir/cart[/url]
- $config[‘https_host’] = ‘secure.yourcompany.com’;
- $config[‘https_path’] = ‘/secure_dir/cart’;
Struck,
Done what you told us above, but it did not work. What are we doing wrong?
Gobbo
Did you try clearing your cache after making these changes?
It seems like your server do use different public roots for http and https.